Opening Hours
Monday to Thursday
9:00am – 7:00pm

Friday
9:00am – 6:00pm

Saturday
9:00am – 3:00pm

Sunday
CLOSED

Public Holidays
Call clinic for availability

MyMedicare Registration is now available. Click here for further information.

Home visits:

Home visits may be provided to patients under certain circumstances after discussion with your regular doctor. A fee may be imposed by the Melbourne Medical Locum Service as recommended by the Australian Medical Association.

Appointments:

You are encouraged to make appointments to minimise waiting times.

Walk in patients will be attended to as soon as possible although patients with appointments or emergencies will be given queue priority. As every effort is made to see you on time, unforeseen circumstances may arise (emergencies). If you feel you may need extra time with a doctor, or if you are coming in with another family member, please advise the receptionist when making your appointment. If you require an interpreter service, we can organise this for you. Please let us know when making an appointment.

Appointment types:

  • Standard Consultations
  • Longer Consultations
  • Urgent Consultations
  • Telehealth/Telephone Consultations

Appointments can be accessed by booking via our website: https://www.keilordownsmedi.com.au/online-appointments/

Telephone Consults

Telephone consults are available to all existing patients that have seen a doctor in clinic in the last 12 months. Patients can call to schedule an appointment or book online.

Emergencies:

A seriously ill patient will always receive immediate attention. Please let the receptionist know if you have an urgent concern such as: Chest pain, bleeding, etc.

Face Masks

Face masks are no longer mandated unless you display any flu/cold/respiratory symptoms in which a mask will be provided to you.

Fees

Fees are payable at the time of consultation by Cash, Eftpos, Bankcard, MasterCard, or Visa. The fee structure of the doctor’s billing policy is displayed in the reception area of the surgery. We handle other services and fees for the following – Workers Compensation, Veterans Affairs, Transport Accident Commission, Pre-Employment Medicals, Insurance Medical Reports. Most pathology requests are Bulk Billed to Medicare when you present your current Medicare card (please discuss with external providers).

Bulk Billing Available – Please speak with reception staff when scheduling appointments.

PLEASE NOTE: Any procedures performed will incur an additional fee inclusive of the consultation fees as listed below (including bulk billing eligible patients).

Please see below for private consultation fees: Please note that individual doctor consultation fees may vary – according to length of consult or procedures undertaken. Please ask our staff for details.

Standard GP Consultation – $85.00
Medicare Rebate – $42.85 (Deposited into your nominated account by Medicare Australia)

Standard GP Consultation (Public Holiday) – $110.00
Medicare Rebate – $82.90 (Deposited into your nominated account by Medicare Australia)

Full payment is required on the day of the consultation and can be made by cash, EFTPOS or credit card. Please discuss any concerns regarding payment with your Doctor, as fees can be altered at their discretion.

Holders of pension or health care cards and/or children under 16 years are bulk billed.

For patients of Dr Gabriel Lui, these fees apply for in clinic appointments:

Pension Card Holders will be bulk billed. Children under 16 years and phone consultations will be bulk billed.

Health care card holders standard GP consultation – $65.00
Medicare rebate – $42.85 (Deposited into your nominated account by Medicare Australia)

Standard GP Consultation: Item 23 – $85.00

Medicare Rebate – $42.85 (Deposited into your nominated account by Medicare Australia)

Detailed/longer GP Consultation: Item 36 – $125.00

Medicare Rebate – $82.90 (Deposited into your nominated account by Medicare Australia)

For patients of Dr Mike Mazzoni, Dr Chai-Ling Ooi and Dr Fang Chen, these fees apply for in clinic appointments:

Holders of pension/concession/health care cards and/or children under 16 years are bulk billed. Phone consultations will be bulk billed.

Standard GP Consultation: Item 23 – $85.00

Medicare Rebate – $42.85 (Deposited into your nominated account by Medicare Australia)

Detailed/longer GP Consultation: Item 36 – $110.00

Medicare Rebate – $80.90 (Deposited into your nominated account by Medicare Australia)

Cervical Screening (Dr Chai-Ling Ooi patients only): $110.00

Iron Infusion: $160 out of pocket (no rebate available with Medicare or Private health).

Cancellation Policy:

A minimum of 24 hrs notice (day prior) of the appointment time is required (within business hours). If that is not provided, or if you do not attend your appointment, inclusive of phone appointments, an out of pocket $50 fee will be charged.

Any outstanding cancellation fee is to be received in full prior to scheduling future appointments.

Test Results

Test results can only be discussed with patients by a doctor. Reception and nursing staff are not qualified to discuss results with you; however, they can help you make an appointment for results discussion. Results must be interpreted by the doctor while maintaining 100% confidentiality.

You may ring to see if your results are available for discussion and make an appointment to discuss this with your doctor. We also issue reminder letters for ongoing health concerns. Also, all relevant information is sent to the appropriate bodies for recording on national/state/territory reminder systems/registers.

Telephone calls and Communication by Electronic Means Policy:

Generally, our doctors are unable to take calls unless it is regarding emergency care. This is to minimise interruptions during consultations. You may leave a message with the reception staff or alternatively please book a consultation with your doctor if there is something you need to discuss.

We do not encourage the use of email or fax as a means of communication between patient and doctor. Patient complaints however can be emailed to info@keilordownsmedi.com.au and directed to the Practice Manager.

Management of Your Personal Health Information

Your medical record is a confidential document. It is a policy of this practice to maintain privacy and security of it at all times.

We will not disclose your personal health information to a third party unless you have consented to it or if you are at risk of harm without treatment and you are unable to give consent.

Personal Health information may be disclosed for the following reasons:  For communicating relevant information with other treating doctors, specialists or allied health professionals, for follow up reminder/recall notices, accounting procedures, accreditation, disease notification as required by law for court orders or subpoenas or research purposes.

If you have any concerns about your personal health information, please discuss this with your doctor. When needed we would ask for your written consent for the disclosure of your personal health information.

Privacy Policy

Please click here to view our Privacy Policy & Privacy Policy Pamphlet.

Email Policy

Please click here to view our Email Policy.

Patient Feedback

If you feel you would like to discuss any matter outside our surgery, you may contact the AMA, Medical Registration Board or Health Care Complaints Commission, on Ph: 8601 5200. We welcome your comments and feedback as to how our services may be improved. Please pass on any suggestions for improvement or even words of encouragement to our Practice Manager via our suggestion box at reception.